Quality and Environmental Policy

BLOCKNITIVE is a Spanish company expert in information technologies, dedicated to the "Information and Communication Technologies".Provision of technical IT services and software design and development and maintenance of applications."We offer creative solutions to business problems and expertise to help clients keep up to date with the latest innovations in information and communications technology, as well as apply these technologies for the benefit of their business. The company carries out tailor-made projects for each client, developing and integrating them into each client's Management System. It assumes partial or total responsibility for evolving or managing Information Systems and provides access to professionals with varying degrees of specialization and experience, capable of creating new IT solutions, as well as supporting management, operational continuity and technological evolution of new or existing platforms. It is a team with extensive experience in its area, with projects carried out in companies of the most varied sectors, sizes and complexities.

BLOCKNITIVE's Quality and Environmental Policy has been defined as that of offering its customers an excellent service with unbeatable conditions of both Quality and efficiency, always taking into account the social responsibility in the protection of the environment, committing to carry out an environmental management complying with the requirements set by the UNE-EN ISO 14001/ UNE-EN ISO 9001 standard.

This policy is intended to be achieved with adequate costs, minimizing as much as possible the harmful environmental aspects, based on the following five general lines of action:

• Leadership.
  
• Staff participation.
• Customer-focused organization.
• Process-based approach and management system.
• Continuous improvement.
  
  

Leadership. It is the purpose of the company to inform, involve, raise awareness and motivate all personnel to achieve the quality and environmental objectives established by the company. To achieve this result we have to act in the following way:

• Comply with applicable environmental legislation and regulations governing the environmental aspects generated by activities and services.
• Integrate the Environmental Policy in the management strategy of the activities, using environmental criteria in the planning and decision-making processes.
• Prevent contamination.
• Include environmental issues in learning programs and encourage the implementation of good environmental practices among all our personnel.
• Establish in the company a dynamic of continuous improvement of the environmental objectives.
• Inform all personnel about the benefits and requirements of the quality system.
• Establish and motivate all personnel towards the objectives and goals of the organization, providing them with the necessary resources, materials and training.
• Create and maintain shared values, role models at all levels of the organization.
• Inspire, encourage and recognize staff contributions.
  
  

Staff participation. Being the staff the essential value of our organization, we see it as essential to involve them in the actions related to the quality and environmental system so that they can contribute their ideas for mutual benefit. By involving and committing the personnel within the organization we will be able to create new and better objectives for the organization as a whole, which will lead us to:

• Understand the importance of their contribution and their role in the organization.
• Accept responsibility for problems and their resolution.
• Evaluate your performance according to your personal goals and objectives.
• Seek opportunities to increase their skills, knowledge and experience.
• Freely share and discuss knowledge, experiences and problems.
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Customer-focused organization. The raison d'être of all companies is to offer their best products and services to their customers. We must understand their current and future needs, meet their requirements and strive to exceed their expectations. To achieve this we must:

• Systematic management of customer relationships
• Study and anticipate customer needs and expectations.
• Decrease response time with the prepared solution or offer.
• Increase efficiency in the use of the organization's resources to increase satisfaction.
• Measure customer satisfaction and act on the results.
• Improve customer loyalty, which will lead to business continuity.
• Ensure that the organization's objectives and goals are linked to the needs of the organization.
  
  

Process-based approach and management system. Identifying, understanding and managing interrelated processes as a system contributes to the effectiveness and efficiency of our organization in achieving our objectives.

• Define, integrate and align processes that best achieve desired results
• Focus on the factors, such as resources, methods and materials, that will improve the organization's key activities.
• Establishing clear responsibilities and accountabilities for the management of key activities
• Reducing costs and time through efficient use of resources
• Assess the risks, consequences and impacts of the activities of customers, suppliers and other interested parties.
  
  

Continuous improvement. We understand that it is the overall performance of the organization and it is a permanent objective. And that is why we must:

• Work to make continuous improvement of products, services, processes and systems and pollution prevention a goal for everyone in the organization.
• Align improvement activities at all levels with organizational strategy.
• Establish objectives to guide improvements and measures to monitor them.